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FAQ

Our Product

01. Where are African Dermal Science products made?

All of African Dermal Science Products are proudly manufactured in Gauteng, South Africa. We are committed to supporting local job creation and advancement of the South African economy.

02. What skin type are African Dermal Science products for?

African Dermal Science products have been formulated for all skin types of darker complexion. Our Skin Specialists and Customisation Guide will recommend a customised regimen for you based on whether you have dry, combination or oily skin. The African Dermal Science products also specifically address the unique skin challenged experienced by those with darker complexions and living in the harsh African climate. The unique formulations are a powerful anti-aging tool which effectively address photo-damage, problem skin, uneven skin tone and dryness.

03. How soon will I start seeing results from using African Dermal Science products?

This will depend on the type of skin and challenges you have and will vary from user to user. Many users notice a difference the first time they use the products with skin feeling clean, smooth, hydrated and radiant. With consistent and long-term use of a customised regimen, users report that their skin feels healthier, more rejuvenated, visibly radiant and more even toned.

04. Why do I need a skin analysis for product customisation?

To ensure that get the best results from our products, you need to use the correct combination of products in the morning and the in the evening based on your skin type and problems you would like to address. We recommend that you receive a Skin Analysis and a customised product recommendation. This is available for free through our Skin Specialists at one of our retail counters or through our free online Customisation guide which you can find at www.uso.africa

05. Is animal testing performed on any of the African Dermal Science products?

We are proud to say that we are a cruelty-free-oriented organization. We do not engage in animal testing, nor do we use animal-derived ingredients in any of our products.

06. How safe are African Dermal Science Products?

All our products undergo an extensive research and development program and we use only quality raw materials that have been tested and have proven safety and clinical efficacy data.

07. Are the Uso by African Dermal Science products all natural?

Uso by African Dermal Science is a science driven skincare range where we have combined the best of nature and science.  We source and use only the finest Botanical ingredients (plant extracts) and the most advanced, tested, active pharmaceutical anti-ageing skincare ingredients the world over for our products. All ingredients that are used in our quality products have been tested and proven safety and efficacy.

08. Can I use African Dermal Science products while I am pregnant or breastfeeding?

We strongly recommend you discuss safe skincare options for you and your baby with your medical professional for best advice.

The application of SPF Protection daily is especially important during the pregnancy and nursing period as your hormones released by the body during this period significantly increase your chances of developing hyperpigmentation in the form of melasma which is also called the mask of pregnancy.

09. What if I am unhappy with my purchases?

The returns policy is for goods purchased on the website or at a registered Uso by African Dermal Science retailer. We at African Dermal Science hope you will be delighted with your purchase towards your best skin yet. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all products returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition.

 

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at info@africandermalscience.com or by calling us on the following number during office hours

011 4864905. On receipt of the returned goods we will give you a refund of the amount paid for the products. Refunds will be made against the original form of tender.

 

Please note that the return delivery costs will not be reimbursed.

If you are unhappy with our service please let us know at  info@africandermalscience.com

10. Do you ship internationally?

Currently we only ship within South Africa through our uso.africa e-commerce platform. Should you be located outside South Africa and wish to place an order please e-mail your order to info@africandermalscience.com and we will happily make the shipping arrangements.

Our Company

11. Who is African Dermal Science?

African Dermal Science is a 100% South African black female start-up focused on the research, development, manufacturing and marketing of skincare technology-driven solutions addressing the unmet needs of the African population. We are a Level XX BEE company and committed to adhering to all regulations that govern the industry.

For Retailers

12. How can I become an authorized retailer of African Dermal Science products?

If are interested in being a listed stockist of our high quality products, please contact stockists@uso.africa